Shipping policy

Shipping Policy

Last updated: 5 September 2026

Every Race DNA piece is made to order and requires production time before it is shipped.

This policy explains our estimated production and delivery times, tracking process and what to do if there is a problem with your shipment.

Production Time

Most Race DNA orders require approximately 3–5 business days for production before dispatch.

Because our products are personalised and made specifically for each order, production times may occasionally be longer during busy periods or where additional checks are required.

Business days do not include weekends or public holidays.

Standard Shipping

For standard orders, delivery is typically estimated at approximately 7–14 business days after production.

Delivery times are estimates only and may vary depending on your location, local postal services, customs processing, weather, peak periods and other circumstances outside our reasonable control.

If a different delivery estimate is displayed at checkout or on the relevant product page, that estimate should be used for that order.

Priority Processing

Where Priority Processing is available, your order is prioritised within our production and processing workflow.

Priority Processing does not mean express shipping and does not guarantee a specific delivery date.

Once an order has been handed over for delivery, shipping speed depends on the relevant postal and delivery networks.

Order Tracking

Tracking information may not become available immediately after your order leaves production.

For some international shipments, tracking becomes available once the parcel enters the destination country's domestic delivery network.

When tracking becomes available, we will provide the tracking information associated with your order.

If your tracking has not yet appeared, this does not necessarily mean that your order has not been shipped.

International Shipping

Race DNA ships orders internationally to supported destinations shown at checkout.

International delivery times can vary by country and may be affected by customs processing, local carriers and other factors outside our control.

Any applicable taxes, duties or import charges will be handled according to the checkout and delivery arrangements applicable to your destination.

Where charges are not collected by us at checkout, local authorities or delivery providers may apply charges in accordance with local rules.

Shipping Addresses

Please check your shipping address carefully before placing your order.

If you notice an error after ordering, contact us as soon as possible at hello@theracedna.com.

We will do our best to update the address if the order has not progressed too far through production or fulfilment, but we cannot guarantee that an address can be changed once processing has begun.

Customers are responsible for providing a complete and accurate delivery address.

Delayed Orders

International deliveries occasionally experience delays.

If your order is taking longer than expected, please check your tracking information first. If there has been no meaningful tracking update for an extended period, contact us at hello@theracedna.com with your order number.

We will review the shipment and help determine the appropriate next step.

Lost or Undelivered Orders

If an order appears to have been lost in transit or cannot be delivered, please contact us at hello@theracedna.com.

We will review the available tracking and delivery information and work with you to resolve the issue.

Depending on the circumstances, this may include sending a replacement or providing another appropriate resolution.

Damaged or Incorrect Orders

If your order arrives damaged, defective or different from what you ordered, please contact us with your order number and clear photos of the item.

These situations are handled under our Return & Refund Policy.

Delivery Estimates

Production and delivery estimates shown on our website are provided in good faith based on typical order and delivery times.

Unless we expressly guarantee a delivery date, estimated delivery dates are not guaranteed.

If you are ordering for a particular race, event, birthday or other important date, we recommend allowing additional time when placing your order.

Contact

If you have questions about shipping or your order, please contact:

Race DNA
Email: hello@theracedna.com